Terms & Conditions

Terms and Conditions of Sale – UK

1.1 “Buyer” means the account applicant or person, business or organisation who buys or agrees to buy Goods from the Seller.

1.2 “Seller” means Blazebrite Ltd t/a Experia.

1.3 “Conditions” means these Terms and Conditions of Sale and any special conditions agreed in writing by the Seller.

1.4 “Goods” means the products and/or services (including design and installation services) supplied by the Seller.

2.1 Nothing in these Conditions affects statutory rights that apply to Buyers acting as consumers.

2.2 All contracts of sale made by the Seller are deemed to incorporate these Conditions, which prevail over any other terms of the Buyer unless expressly agreed in writing by the Seller.

2.3 Any amendment to these Conditions must be confirmed in writing by the Seller.

2.4 Acceptance of delivery and/or completion of installation is deemed conclusive evidence of the Buyer’s acceptance of these Conditions.

3.1 Prices are those shown on the Seller’s current website, catalogue or valid quotation at the time of order acceptance. Obvious errors may be corrected.

3.2 If a product price changes between order and dispatch, the Buyer will be notified and may cancel the order for a full refund where permitted by law.

3.3 Prices are exclusive of VAT and delivery/packing unless stated otherwise in writing.

3.4 Quotations are subject to confirmation upon receipt of order; accidental errors/omissions may be corrected.

3.5 The Seller may alter credit terms based on credit checks and prior payment history.

3.6 CONSUMERS: payment is required in full before dispatch unless installation is included and alternative terms are agreed in writing.

3.7 BUSINESS CUSTOMERS (non‑installation): payment terms not exceeding 30 days from invoice may be agreed in writing.

3.8 UK INSTALLATION ORDERS under £50,000 (business customers): the Buyer may choose one of the following when agreed in writing:

 a) No deposit; payment due on the last day of installation; includes a FREE 1‑Year Service Contract.

 b) No deposit; payment strictly 14 days after installation; includes a FREE one‑off Service Visit.

 c) No deposit; payment strictly 30 days after installation; no free Service Contract.

 If deadlines are not met, the Seller may withdraw free service offers and charge for maintenance.

3.9 Free maintenance contracts apply only to UK orders of £5,000+ (ex VAT) that include installation by the Seller.

3.10 UK INSTALLATION ORDERS of £50,000+: 40% with order; 40% on first day the installation team attends site; 20% due 30 days after completion.

3.11 “Completion” means the date the Seller’s installation team leaves site and the Buyer signs to confirm all equipment is on site.

3.12 Time for payment is of the essence. Late/non‑payment allows the Seller to suspend deliveries/services and/or treat the contract as repudiated.

3.13 If the Buyer does not specify a purchase order payment method, payment must be made in full before dispatch.

3.14 Promotions/offers may be withdrawn at any time.

3.15 If insolvency proceedings are commenced against the Buyer, all sums owed become immediately due.

3.16 Installation quotations assume reasonable site access during agreed working hours unless otherwise stated.

4.1 BUSINESS CUSTOMERS: the Seller may charge statutory interest on late payments at 8% per annum above the Bank of England base rate and claim fixed recovery costs and reasonable costs of recovery as permitted by law.

4.2 CONSUMERS: simple interest may be charged on overdue sums at a reasonable rate and lawful recovery costs may be claimed. Nothing here affects consumer statutory protections.

5.1 Catalogues, the website and other illustrations/specifications may change without notice.

5.2 Images and specifications are for representation only. Due to improvements and revisions, Goods supplied may vary in non‑material respects. This does not affect the Buyer’s statutory rights where the Buyer is a consumer.

6.1 The Seller warrants that Goods will correspond to their description at delivery/installation. Business Buyers are responsible for assessing fitness for their particular purpose unless agreed in writing.

6.2 Where software or third‑party components change during a product lifecycle, functionality may vary. Buyers should evaluate Goods against functional requirements before purchase where feasible.

6.3 RETURNS NUMBER (RN) REQUIREMENT: Before returning any Goods under warranty or otherwise, the Buyer must contact the Seller to obtain a Returns Number (RN). The RN must be clearly shown on the outside of the package. Parcels without a valid RN may be refused and returned to sender.

6.4 The Buyer is responsible for suitably packaging any returns. Damage in transit caused by inadequate packaging is the Buyer’s responsibility. The Seller may arrange collection at its discretion.

6.5 If no fault is found on a returned unit or the issue is caused by consumables or misuse, the Buyer will bear shipping and reasonable administration costs.

6.6 Warranties are void where faults arise from negligence, misuse, improper installation by others, unauthorised repair/alteration, or failure to follow instructions.

6.7 CONSUMERS: Nothing in these Conditions limits rights under the Consumer Rights Act 2015, including remedies where Goods are faulty, not as described, or not fit for purpose.

7.1 Agreed delivery dates are estimates unless stated as “time of the essence” in writing. If an estimated date cannot be met, the Buyer will be offered a new date.

7.2 The Seller is not liable for indirect or consequential losses arising from delayed delivery, subject to statutory consumer rights.

7.3 Delivery is to the address specified by the Buyer, who must ensure reasonable access and arrangements for receipt.

7.4 Please inspect Goods on delivery and report transit damage or shortages as soon as reasonably possible (ideally within 48 hours) to help us resolve quickly. This does not affect statutory rights, including a consumer’s short‑term right to reject faulty goods.

8.1 The Seller’s initial design service may be provided free at the Seller’s discretion and may be withdrawn. Designs are illustrative concepts and should not be used for construction unless expressly stated.

8.2 Where the Buyer requests additional detailed plans, the Seller may require a written commitment to order. If the Buyer does not proceed, a charge of 10% of the quoted order value may apply to cover design time.

8.3 The Buyer must ensure the area is ready and free of obstructions on the installation date. Delays caused by site conditions or third parties may incur additional charges and re‑visits.

8.4 Where specifications or site conditions change after survey, the Seller may charge for additional time, travel and materials.

8.5 For new‑build projects, if a scheduled survey cannot be completed due to site incompleteness, a re‑visit charge may apply.

8.6 Completion of installation occurs when the Seller’s engineers leave the site.

8.7 The Buyer accepts completion when the relevant paperwork is signed.

8.8 The Buyer must provide a suitable power supply, lighting, safe access/parking and any reasonable facilities required for a safe installation.

9.1 Risk passes to the Buyer on delivery to the delivery address or, if agreed, on collection by the Buyer’s carrier. For consumers, risk passes on delivery.

9.2 Title to Goods remains with the Seller until payment in full is received (including VAT and delivery). The Buyer must store Goods separately and identifiable until title passes.

9.3 Where Goods are delivered prior to installation, the Buyer is responsible for secure storage on site. Loss or theft due to lack of security is at the Buyer’s risk.

9.4 The Buyer must preserve any Goods the subject of a defect/damage claim (including original packaging) pending inspection or return, as directed by the Seller.

10.0 IMPORTANT – MADE‑TO‑ORDER GOODS: Many Experia‑branded products are made to your order. For consumers, the legal right to cancel under distance selling rules does not apply to goods made to your specification or clearly personalised. For business customers, cancellations of made‑to‑order goods will only be accepted at the Seller’s discretion and may incur charges.

10.1 BUSINESS cancellations (where permitted): if goods are not yet procured or manufactured — 0% charge; raw materials procured but not manufactured — 40%; manufactured but not dispatched — 75%; dispatched — 100% charge. Non‑standard specifications may be chargeable at 100% from order acknowledgement.

10.2 Order amendments by business customers are assessed case‑by‑case and may incur reasonable charges.

10.3 CONSUMER (distance/off‑premises) cancellations for non‑custom goods: you may cancel within 14 days from delivery without giving a reason; you then have a further 14 days to return the goods. We will refund within 14 days of receiving the goods (or evidence of return) and may deduct for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Return costs are borne by the consumer unless we offer free returns or failed to inform you of return costs.

10.4 EXCEPTIONS: no consumer right to cancel for goods made to your specification or clearly personalised; sealed audio/video/software once unsealed; and other exceptions provided by law.

10.5 RETURNS NUMBER (RN): Before sending any item back, you must obtain an RN from the Seller and display it clearly on the outside of the package. Returns without a valid RN may be refused and returned to sender.

10.6 To cancel, please notify us clearly (email or post). We will provide return instructions and, where applicable, a model cancellation form.

10.7 This section does not affect a consumer’s remedies under the Consumer Rights Act 2015 for faulty or misdescribed goods, including the 30‑day short‑term right to reject.

11.1 The Seller is not liable for delay or failure to perform due to events beyond its reasonable control (including but not limited to acts of God, war, terrorism, strikes, lock‑outs, epidemics/pandemics, supply‑chain disruption, transport failures, utilities interruption). Time for performance is extended by the period of such event.

12.1 No failure or delay by the Seller in exercising any right under these Conditions shall operate as a waiver of that right.

13.1 The Seller’s aggregate liability to business Buyers for loss or damage arising from or in connection with the contract shall not exceed the price of the Goods supplied under that contract. The Seller is not liable for indirect or consequential loss, loss of profit, or loss of business, except as required by law.

13.2 Nothing in these Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. For consumers, nothing limits statutory rights and remedies.

14.1 Designs, specifications, illustrations, marketing materials and software supplied by the Seller remain the property of the Seller (or the relevant rights holder). The Buyer must not copy, use or disclose them to third parties without prior written consent except to the extent necessary to use the Goods as intended.

15.1 If you have a complaint about our service or Goods, please contact us. We will acknowledge and aim to respond promptly and fairly.

15.2 We can provide details of alternative dispute resolution (ADR) providers on request; we are not obliged to use ADR but may do so at our discretion.

16.1 Where computer equipment is supplied, the Buyer should maintain appropriate backups. The Seller is not responsible for data loss.

16.2 Where software training is provided, the Buyer is assumed to have a basic knowledge of IT and the relevant operating system.

16.3 Consumables (e.g., lamps/bulbs): if a lamp fails within six weeks of receipt and the unit has been used in accordance with instructions, we will supply a replacement free of charge.

16.4 Contracts are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction, without prejudice to statutory rights that may apply to consumers.

16.5 If any provision is held unlawful or unenforceable, the remaining provisions remain in full force.

16.6 Privacy: personal data is processed in accordance with our Privacy Notice at https://www.experia.co.uk/privacy-notice