Terms & Conditions

These Terms & Conditions set out how Inclusive Environments delivers products and services, covering ordering, delivery, installation and support. They provide a clear framework for how projects are agreed and delivered.

1.1 “Buyer” means the individual, business or organisation purchasing Goods or Services.

1.2 “Inclusive Environments” (also referred to as “we”, “us”, or “our”) refers to the Inclusive Environments platform.

1.3 “Supplying Entity” means the specific legal entity responsible for providing Goods or Services, as identified in the relevant quotation, proposal or contract.

1.4 “Goods” means any products supplied.

1.5 “Services” means any design, installation, support or related services provided.

1.6 “Conditions” means these Terms & Conditions.

2.1 These Conditions apply to all sales of Goods and Services unless otherwise agreed in writing.

2.2 They override any conflicting terms provided by the Buyer unless explicitly accepted in writing.

2.3 By placing an order or accepting delivery, the Buyer agrees to these Conditions.

2.4 Inclusive Environments may act as a coordinating platform. Goods and Services may be supplied by affiliated or third-party entities. The Supplying Entity will be identified in the applicable quotation, proposal or contract.

3.1 Prices are based on written quotations or agreed proposals.

3.2 Unless stated otherwise, prices exclude:

applicable taxes (including sales tax)
delivery
installation

3.3 Payment terms will be defined in the quotation or contract.

3.4 We reserve the right to:

require deposits
adjust credit terms
suspend delivery or services in the event of non-payment

3.5 Late payments may incur interest and recovery costs where permitted by law.

4.1 Orders are subject to acceptance by the Supplying Entity.

4.2 Changes to scope, specification or site conditions may result in:

• revised pricing
• adjusted timelines

4.3 Custom or made-to-order Goods may not be cancelled once production has commenced.

5.1 Delivery and installation dates are estimates unless expressly agreed otherwise.

5.2 The Buyer is responsible for ensuring:

• suitable site access
• readiness of the installation area
• required utilities (including power and lighting)

5.3 Delays caused by site conditions or third parties may result in additional charges.

5.4 Installation is considered complete when work is finished and the site is handed over.
 

6.1 Risk passes to the Buyer upon delivery.

6.2 Ownership of Goods remains with the Supplying Entity until full payment is received.

6.3 Where Goods are stored on-site prior to installation, the Buyer is responsible for their security.

7.1 Goods will be supplied as described at the time of sale.

7.2 The Buyer is responsible for ensuring suitability for their intended use unless explicitly agreed otherwise in writing.

7.3 Warranties do not cover:

• misuse
• unauthorised modification
• improper installation by third parties

7.4 Warranty terms, where applicable, will be provided separately.

8.1 Returns must be authorised in advance by the Supplying Entity.

8.2 Custom or made-to-order Goods are generally non-returnable.

8.3 Approved returns may be subject to:

• restocking fees
• transport costs

8.4 Consumer rights, where applicable under US law, are not affected.

9.1 To the extent permitted by law, liability is limited to the value of the Goods or Services supplied under the relevant contract.

9.2 Neither Inclusive Environments nor the Supplying Entity shall be liable for:

indirect or consequential losses
loss of business, revenue or profit

9.3 Nothing in these Conditions excludes or limits liability where it cannot legally be limited, including liability for personal injury or fraud.

10.1 Neither Inclusive Environments nor the Supplying Entity shall be liable for delays or failure caused by events beyond reasonable control, including:

• supply chain disruption
• labor shortages
• natural disasters
• infrastructure or utility failures

11.1 All designs, concepts, specifications and materials remain the property of Inclusive Environments or the relevant Supplying Entity.

11.2 They may not be copied, reproduced or shared without prior written consent.

12.1 Complaints should be submitted in writing.

12.2 We will respond within a reasonable timeframe and aim to resolve issues fairly.

13.1 These Terms are governed by the laws specified in the relevant contract or, where not specified, the state in which the Supplying Entity is registered.

14.1 If any provision is found to be unenforceable, the remaining provisions shall remain in effect.

14.2 These Terms may be updated periodically.